COVID-19 Information

Northmark Bank continues to monitor the COVID-19 (coronavirus) outbreak and guidance from the World Health Organization (WHO), the Center for Disease Control and Prevention (CDC), state and federal governments, and local health officials.
 
As always, the health and well-being of our clients, employees, and families is of the highest importance to us. Our business continuity plan that specifically addresses our response to pandemics to minimize disruption has been activated, as guided by the WHO and CDC.
 
We have taken precautions to help ensure employee safety, including additional cleaning protocols, encouraging staff who feel unwell or who are at risk to stay home, and have implemented internal “social distancing” techniques to minimize face-to-face contact.
 
Clients may visit our North Andover and Winchester offices using our new walk-up windows. Our Andover office continues to provide normal drive-up service.  All other services are available by appointment which may be made by calling (978) 686-9100 or (781) 721-9100. We would like to remind you of the following alternative banking services that Northmark Bank offers:
  • 24 Hour ATMs accepting cash and check deposits at all branch locations and at our Methuen ATM.
  • Secure Night Depositories are available at all of our offices for clients to deposit their daily cash, checks, and payments during or outside of normal banking hours.
  • Drive-Up Teller Service is available at our 69 Park Street location.
If you prefer to stay at home and connect with us digitally, our Internet and Mobile Banking products offer balance inquiries, transfers, bill pay, mobile check deposit, and e-statements. If you are not currently set up for any of these services, please contact us to do so at (978) 686-9100.
 
As new developments emerge, we will continue to post updates on this page to keep you informed.
 
Further Resources:
 

COVID-19 Fraud Alert

Please remain vigilant for scams related to COVID-19 (coronavirus). Cyber criminals are taking advantage of fears by sending e-mails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Additionally, scammers are selling fake products on bogus websites in the form of test kits, masks, wipes, etc. at deeply discounted prices. Do not fall for these scams.
 
Unemployment Insurance Fraud
Numerous fraud schemes are targeting the unemployment insurance (UI) programs of various state workforce agencies (SWAs) across the United States. Fraudsters, some of which are transnational criminal organizations, are using the stolen identities of U.S. citizens to open accounts and file fraudulent claims for UI benefits, exploiting the unprecedented expansion of these benefits provided in response to economic disruption caused by the COVID-19 pandemic.
 
What can you do if you believe you have been victimized?
If you learn that an UI claim has been filed in your name, and you did not file the claim, report it to the relevant SWA immediately. Please refer to the state list of "Where to file a report of UI Fraud" links at the end of this page to find the right point of contact for making the report. Reporting the crime immediately to the SWA is important if the improperly disbursed UI benefits are to be recovered.
 
If you are presently working, notify your employer of the fraudulent claim, because they will also need to file documentation.
File a complaint here with the National Center for Disaster Fraud or by calling (866) 720-5721.
 
How can you protect yourself from fraud?
Do not share your personally identifiable information (PII) with unknown third parties. If someone you don't know asks for your PII in order to perform some service for you, beware that the offer of services may be a scheme to collect your PII and use it for illegal purposes, including UI fraud.
 
Follow good computer hygiene and cybersecurity practices. Ensure that the passwords to all of your financial and other accounts are unique and sufficiently complex; and change those passwords often. Wherever you can, add a second factor for authentication, such as a cell phone number, a security token, or a biometric factor, such as a fingerprint or facial scan.
 
Take advantage of credit monitoring services if you have been notified your information was exposed in a data breach. If you do not have access to credit monitoring, use AnnualCreditReport.com, where you can get a free credit report from each credit reporting bureau once each year. Place a freeze on your credit to prohibit any new credit applications from being be opened in your name. Visit the FTC credit freeze guide here for instructions.
 
State Unemployment Insurance Fraud Resources and Links